My take on the Scott Brown victory in the Massachusetts Senate race may be little different from what you are going to read from other commentary in the newspapers and watch on TV. I think Senator-elect Brown's victory should be an eye opener to all of us if we take the time to think about what happened.  read more

Not too long ago I read a most interesting white paper on the different ways the various generations interact with the healthcare system. It was written by Michael C. Howe, the former chief executive officer of MinuteClinic, the retail health clinic provider recently acquired by CVS Corp. The paper, Customer Experience: a Generational Perspective, was published by the Beryl Institute, which is dedicated to healthcare customer service. read more

What most people remember from a hospital stay is how they are treated by the nursing staff. Nurses are the glue that keeps everything coordinated in almost every healthcare setting, and yet in too many instances they are taken for granted. That’s a principal finding of recent survey conducted by the Princeton, N.J.-based Robert Wood Johnson Foundation. read more

Sometime, somehow, we as a society lost our grace. Basic manners, proper dress, etiquette, respect for others, empathy—all have been sacrificed in our society in the name of individual expression. You could point to any number of causes for this. It may be traced to the 1960s. During the protests against the Vietnam War and other governmental actions, people seemed to lose respect for every institution. The Me Generation venerated self-exploration and self-interest. The baby boomers, resentful of their parents’ rules and a perceived lack of nurturing, treated their children as if they were royalty, whose every whim is to be indulged. We see the results of that particular experiment all around us. Finally, the rise of personal technology has turned everyone ever further inward. read more

I am sure you’ve heard the adage, “Attitude is everything.” Well, sometimes, old sayings have hung around as long as they have for a reason: A positive attitude can help you surmount any roadblock thrown your way and keep you on the path to success. read more